Every business has a toilet. Sometimes two, or ten or even a hundred or more. Each toilet presents potential loss in three way:

Property loss

Direct costs from the bottom line due to the cost of clean-up. Maybe it’s 30 minutes worth of labor. Maybe it’s replacing replacing molding because of the mold that grew after the overflow. Perhaps it’s paying the $5000 deductible because walls needed to be removed or even worse, the $100,000 worth of damage that occurred because water ran down 5 floors and ruined areas in 15 offices! Regardless of the size of the overflow, there is some cost to be paid.

Casualty

Ask any business manager what happens when a guest (or employee) falls on a wet floor. It’s not a question of lawsuit or payout, the question is HOW LARGE is the payout. The least problem faced  is the paperwork that most corporations require for even the smallest employee or guest accident. Even a small business owner should document the event and interview the “victim”. If you think the lady who just wanted to let you know she slipped and "might" have twisted her ankle but is "really okay" is just "really nice", wait until you talk to the pit bull she  hired as her attorney.

Lost Business

When a guest or customer walks into a bathroom where the water is flowing out of the toilet, what do they remember most about the visit to the business; the great service, the fantastic sale, the incredible ambiance, or...... the overflowing toilet? When they friends tell friends about the great place where they visited or shopped or had the most incredible dessert, do they EVER forget to mention the overflow experience? How nasty it was? They fact they got there brand new sneakers wet?  How the 30 seconds they waited to use the bathroom was HOURS?  Or that they'll think twice about the cleanliness of THAT place? We think not.